Intervening or managing human effort is not nearly as mysterious as some would have us believe. Provide someone with lots of opportunities to practice clearly understood and appropriate skills with timely and specific feedback in an environment that is positive and consistent, and the magic happens. Our research over 20 years has isolated four conditions, that when present, ensure success.
Clear expectations for performance – Create and document clear expectations for performance. This is necessary for both clients and facility employees. When people fail to initiate action, unclear expectations are usually to blame.
Building skills necessary to meet expectations – Therapists and facility managers are most helpful when they provide lots of opportunities for clients and facility employees to practice essential skills with specific and timely feedback.
Recognition for meeting expectations – Recognition for meeting expectations works to generate value until success provides its own rewards. Providing abundant timely, specific, and sincere praise creates value every person recognizes.
Relationships exemplifying trust and respect – Relationships between all participants that exemplify trust and esteem also help intensify the presence of the other conditions. Together, these are the Conditions for Treatment.
Over the past 20 years, data on these conditions and other organizational attributes and outcomes have been rigorously analyzed. Nearly 3,000 organizations have participated in our research; meaning that data from millions of respondents, along with nearly a 100,000 decision making professionals have been organized and evaluated. Here are a few things we found:
Essential component to organizational success – Correlations between these conditions and organizational outcomes are extremely high. The Conditions for Treatment account for two-thirds of the variance in organizational performance.
More potent than Socioeconomic Status – In fact, these conditions account for more variance in organizational outcomes than do socioeconomic factors.
Generalize to everything – Additionally, these conditions apply to all endeavors and provide a useful model for understanding any human behavior. Whether you are trying to increase insurance reimbursement rates, organizing group interventions, streamlining client intake, or increasing staff retention, think of the four conditions, and you will not only understand what’s happening, but might gain insight as to what might be done to fix a problem or endorse a current practice.
Easiest attribute to manipulate – Finally, understanding the Conditions for Treatment will provide therapists and facility administrators with solutions that can be implemented and evaluated immediately.
Tetra Outcomes was designed around the Conditions for Treatment, giving you detailed insight into how clients and staff perceive the conditions that support individual therapy, group interventions, professional support, and facility management. Additionally, Tetra Outcomes tracks the emotional functioning and mood of clients every week, as well as over 20 critical symptoms related to relapse and other critical incidents.